As Dental practices implement procedures to protect patients and staff, there is less time available for dentists to treat patients each day. Your enrolment on an NHS patient list with a practice you trust, is a valuable thing.
As we implement more procedures to protect patients and staff, this leaves less time available for dentists to treat patients each day.
That’s why now more than ever it’s important that you remember two crucial points if you wish to continue as an NHS patient with our Dental practices:
While most patients respect the time they are allocated, patients arriving late, or not at all, prevent other patients from accessing care. Please take a few moments to read the information below.
Keep your appointment to keep your place on our NHS dental list
We are now working under strict regulations and face challenging time restrictions. Whether you are visiting the dentist or hygienist, all appointment times are tightly scheduled. Please respect it.
Even performing a simple filling is not as straightforward as it used to be. It takes more staff, increased PPE and, most important, more empty surgery time after the appointment to prevent the possible spread of the virus that causes COVID-19.
If you have an appointment, please make sure you don’t forget it.
Please take every step necessary to make sure that you arrive in time for your appointment. Practices need to be really strict about both missed appointments and late arrivals. If you have to cancel, make sure you do so at least 24 hours in advance.
“We’re sorry, but…”
We value all of our patients, and we don’t want to have to tell anyone, “We’re sorry but we must ask you to find a different dental practice.” It is, however, the procedure we must follow.
Attend regularly to keep up your NHS dental registration
Many of our patients forget to make regular visits to see their dentist. And then, before they realise, it’s been over two years!
Please be warned!
Due to the high number of patients wishing to join our NHS dental practice and the very long waiting list, we have no choice but to remove patients who have not attended for two years or more from our NHS list.
While we appreciate that during the first coronavirus lockdown in 2020 resulted in us being unable to see our patients for three months, we have since reopening again made every effort and have worked hard to catch up with patient needs. Please remember it’s important to follow up on regular attendance at the practice for you and your family.
Our reception staff remind patients the day before their appointments when they are due for their dental examinations via telephone or email. However, we often find that on occasions we are unable to do this as some contact details are incorrect as patients do not update their details with us.
How to keep your name on our NHS patient list:
Use it! or lose it!
If you are removed from the NHS patient list, you are no longer able to receive NHS treatment at our practice. If you want to receive NHS treatment again, you will need to contact the NHS dental helpline or access NHS Choices website for dentists accepting new NHS patients within your area.
We recommend that you protect your NHS place by attending your appointments, and booking your future appointments before your leave.
Check list for staying on our NHS list: